By browsing or using this website, you agree to this policy governing the use of the website. If you do not accept this policy then you must not use our website

We will

Keep your data safe and private.
Not sell your data.
Delete your data if it is no longer required.

Sharing information

We will not sell your personal data to a third party – including your name, address, email address.
However, in order to fulfil our service we will share it with: 

Delivery companies.                                                                                                                                                                                                                         

Manufacturers that provide repair services such as Hotpoint, Indesit, LG, Samsung.                                                                                                       

Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business                                                                       

Credit reference agencies, finance companies, law enforcement and fraud prevention agencies.                                                                                                     

Manufacturers when spare parts are sent to you or for warranty purposes.                                                                                                                                             

Service engineers or technicians repairing products in your home or work premises.


Your information

We will -

Keep your information for as long as you have a live account, or as long as is needed to be able to provide services to you, or for as long as is necessary to provide product related services.

Offer you promotions, services or products via post, email, phone or text.

Use of contact details - Website applications

To deliver your orders.
Send order updates by text, e-mail, post or by telephone.
Sending you information by e-mail or post about new products and services – we will only send you this with your consent.
For fraud prevention.
For customer service and product support.

Date of birth information will be used for Rental and Financial applications, including Fraud prevention.

By using our application service, you are opting in for us to use your details and contact you back.

We will check your details with credit and fraud prevention agencies to help us make a decision on your application, upon the services or goods we can offer you.

Links to third party websites

Our website contains links to third party websites, including social media platforms operated and managed by organisations of which we have no control.

We can not be held liable under and circumstances for the way in which your data is stored by these third party servers.


Our site uses session cookies, also known as transient cookies. Web pages have no memory and with multiple people using the site at the same time, it is necessary for the website to be able to identify each user as an individual. Session cookies take no information from your computer and are removed when the browser is closed.

Functional cookies, are used to aid the websites functionality. So for example if a site has multiple language options or currency options, functional cookies will remember these settings. They are used for things like basket and login scripts. Functional cookies on this website last 10 days before being removed. 


Analytical cookies are used to help us monitor the site. In the real world a shop owner would physically see what items their customers are interested in as well as gathering feedback face to face. Electronically this isn’t possible, so using analytics allows us the opportunity to continually improve areas of the site that are less popular, whether it be adding more information, better imagery or even things like video. It also helps make sure that important information is being seen by making these areas more prominent.

We us Google analytics for our monitoring. The GA terms of use prohibit any personal information being sent to Google including any data that could permanently identify a user. As this is the case, it is impossible to selectively delete a single user’s data. As we would not be able to determine your personal data from any of the monitoring ascertained.
All of our cookies cannot be turned off, by accepting our cookie policy, you are agreeing to the cookies being used for the above purposes.